Shipping policy

Last Updated: 2026

At Gupchandan, we carefully pack every order and work to get your skincare essentials delivered safely and promptly.

1. Order Processing

Orders are processed after successful order confirmation and payment.

We aim to dispatch orders within the processing timeline communicated at checkout. Processing may take longer during weekends, public holidays, promotional periods or periods of unusually high order volume.

2. Delivery Timeline

Estimated delivery timelines may vary depending on your location and courier availability.

The delivery estimate displayed at checkout is indicative and may be affected by:

  • Delivery location
  • Courier delays
  • Weather conditions
  • Public holidays
  • High-volume periods
  • Circumstances beyond our reasonable control

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping offers or free-shipping promotions may be subject to minimum order values or other promotional conditions.

4. Order Tracking

Where tracking is available, tracking details will be shared with you once your order has been dispatched.

You can use the tracking information provided to follow the progress of your shipment.

5. Delivery Address

Please ensure that your shipping address, phone number and other delivery details are accurate when placing your order.

Gupchandan may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.

If your order appears significantly delayed, please contact us with your order number and we will assist you in checking its status.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before opening or immediately after receiving it.

Contact our support team with your order number and photographs so that we can review the issue and assist you.

8. Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, unsuccessful delivery attempts or other customer-related delivery issues, additional shipping arrangements may be required before the order can be dispatched again.

9. Contact Us

For questions regarding shipping or delivery, please contact:

Gupchandan
Email: wegotyou@gupchandan.com
Business Email: Info@gupchandan.com

Please mention your order number whenever contacting us about an existing shipment.