Privacy policy

Purpose, Scope & Acceptance

Gupchandan (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, store, use, share, and safeguard your personal information when you visit or interact with our website www.gupchandan.com or any related mobile platform (“Platform”).

This Policy applies to all individuals who browse, access, or provide information on the Platform in connection with the purchase or inquiry of our products (“Customers”, “you”). This Policy does not apply to offline data collection, websites not linked to this Policy, or any third-party websites we may link to.

By using our Platform, you consent to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform.

By sharing your mobile number with us, you give explicit consent to receive service and promotional communications from Gupchandan, even if your number is registered under DND/NCPR lists.

“Personal Information” refers to any information capable of identifying you directly or indirectly. Information publicly available or disclosed under applicable laws shall not be treated as Personal Information for the purpose of this Policy.

How We Collect Personal Information

We may collect your Personal Information in the following ways:

We may collect your Personal Information in the following ways:

a. Information You Provide Directly

This includes data shared voluntarily by you while:

  • Creating an account
  • Placing orders
  • Filling registration forms
  • Participating in surveys, offers, or events
  • Contacting customer support
  • Signing up for newsletters

Examples include your name, email, address, phone number, payment information, and more.

b. Automatic Information Collection

We collect certain information automatically through:

  • Cookies
  • Device identifiers
  • IP address
  • Browser data
  • Navigation patterns
  • Location data (if permitted by your device)

These technologies help improve your browsing experience, analyze trends, and personalize content.

c. Information From Third Parties

We may receive updated delivery details, demographic data, and marketing insights from:

  • Logistics partners
  • Social media platforms
  • Advertising partners
  • Public databases
  • Affiliates or marketing partners

Categories of Personal Information We Collect

We may collect the following types of information:

  • Name, address, email, phone number
  • Date of birth, language preference, location
  • Device details & IP address
  • Order history & shopping preferences
  • Payment details (processed via PCI-DSS compliant partners)
  • Information submitted for job applications
  • Customer support call recordings (for quality purposes)

Why We Use Personal Information

We process your information for purposes such as:

  • Verifying identity
  • Processing orders, returns, payments
  • Customer service and support
  • Sending updates, offers, and service notifications
  • Personalizing website experience
  • Improving products and services
  • Conducting marketing and performance analysis
  • Fraud detection, security & compliance
  • Managing legal obligations
  • Running campaigns, contests, and promotions
  • Social media interactions
  • Internal business operations and analytics

Legal Basis for Processing

Contract performance (processing your orders)
Legitimate interests (marketing, customer support)
Legal obligations (record keeping & compliance)
Consent (newsletters, certain marketing activities)

You may withdraw consent anytime by contacting privacy@gupchandan.com.

Sharing of Personal Information

We do not sell or rent your Personal Information.

We may share information only with:

  • Authorized employees
  • Affiliates & related companies
  • Trusted service providers (couriers, payment gateways, hosting partners, customer support, analytics partners)
  • Marketing partners (only with your consent)
  • Legal authorities (when required by law)
  • Entities involved in business transfers (mergers, acquisitions)

All partners must comply with privacy practices equal to or stricter than ours

Retention of Personal Information

We retain your Personal Information only for:

  • As long as required to fulfill the purpose
  • As required by law
  • For legitimate business or security reasons

We use administrative, technical, and physical safeguards to protect your information

Your Privacy Choices & Opt-Out Options

You may:

a. Update Your Account Information

Edit your details anytime through your account dashboard.

b. Unsubscribe From Marketing

Click “unsubscribe” in promotional emails or update preferences in your account.

c. Remove Posted Content

Request deletion of published reviews by emailing *privacy@gupchandan.com.

d. Withdraw Consent

Email us anytime at *privacy@gupchandan.com

Storage & Security of Personal Information

We store data on secure servers and trusted cloud partners. Security measures include:

  • SSL encryption
  • Firewalls & authentication tools
  • Access control
  • Malware scanning
  • Data minimization
  • Staff confidentiality controls

However, no online platform is 100% secure, and we cannot guarantee absolute protection from unauthorized access.

Cookies & Tracking Tools

We use cookies to:

  • Improve browsing experience
  • Remember preferences
  • Analyze site performance
  • Deliver personalized ads
  • Measure marketing effectiveness

You can disable cookies via browser settings, but some features may not function properly.

Customer Comments & Public Content

Any comments or content posted publicly on our Platform may be viewed, copied, or used by third parties. We are not responsible for such use.

Third-Party Link

Our Platform may contain links to other websites. Gupchandan has no control over and is not responsible for third-party privacy practices. Please review their policies before using their services.

Analytics & Advertising Tools

We use third-party analytics platforms such as:

  • Google Analytics
  • Google Ads/AdSense
  • Facebook Pixel (if used)

These tools help measure usage patterns, behavior trends, and ad performance.

Users may opt out via Google Ad Settings, NAI Opt-Out, or browser add-ons.

Employment Application

If you submit a résumé through the Platform, we may store and use it internally during recruitment. Such information is kept confidential.

Policy Updates

This Policy may be updated periodically. All changes will be posted with the label “Revised (Date)”. Continued use of the Platform implies acceptance of the updated Policy.

Grievance Officer

Grievance Officer*
Name: To be updated by Gupchandan
Email: privacy@gupchandan.com

Gupchandan
Plot No. 54, 1st Floor. Shiv Sgakti Nagar.
Sumer Nagar, Mansarovar, Jaipur -302020